Revolutionizing Therapy: Colleen Marshall on Two Chairs' Matching Process
In this episode of the Hardcore Self Help Podcast, Dr. Robert Duff interviews Colleen Marshall, Chief Clinical Officer at Two Chairs, a company dedicated to improving the therapy experience through innovative matching processes and measurement-based care. They discuss the current challenges in finding a suitable therapist, the importance of therapeutic alliance, and how Two Chairs' approach significantly improves client retention rates. Colleen also shares insights into her background, the systematic changes needed in therapy cultures, and the importance of culturally responsive training. Listeners will gain a better understanding of how Two Chairs is transforming mental health care by ensuring clients find the right therapist for their specific needs and continually measure treatment progress.
00:00 The Broken Process of Finding a Therapist
01:04 Introducing Two Chairs: Revolutionizing Therapy Matching
01:52 Meet Colleen Marshall: Chief Clinical Officer at Two Chairs
02:44 Colleen's Journey in Mental Health and Innovation
06:22 The Importance of Therapeutic Alliance and Matching
10:17 How Two Chairs Ensures Effective Therapy
16:53 Challenges and Successes in Implementing Measurement-Based Care
28:56 Balancing Wellness and Specialty Training
29:23 Efficient Care and Graduation Goals
31:03 Insurance and Access to Therapy
32:04 Therapist's Role in Client Progress
33:52 Matching Clients with the Right Therapist
36:07 Navigating Therapy Models and Approaches
47:13 Two Chairs: Availability and Process
51:11 Future of Therapy and Cultural Responsiveness
53:36 Conclusion and Final Thoughts